Nigeria's banking community is abuzz with discontent as Zenith Bank's routine maintenance has left customers struggling to access the bank's e-banking app and USSD codes. The disruption, which began on October 1, 2024, has sparked widespread outrage, with customers taking to social media to express their frustration.
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Videos circulating online show disgruntled customers storming Zenith Bank branches, demanding immediate resolution to the issue. The scenes reflect the growing desperation among customers, who rely heavily on the bank's digital services for daily transactions.
Twitter, Instagram, and Facebook are filled with complaints and angry comments from affected customers:
- "Unbelievable! Zenith Bank's maintenance has crippled my business. Can't make transactions!" - @NaijaEntrepreneur
- "Shame on Zenith Bank! How can a routine maintenance last this long?" - @DisappointedCustomer
- "What's the point of digital banking if it's not reliable?" - @FrustratedUser
Zenith Bank has acknowledged the issue, assuring customers that the maintenance is routine and necessary for improved services. However, the bank's apologies have done little to calm the growing discontent.
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The disruption has severe consequences for businesses and individuals relying on Zenith Bank's digital services:
- Delayed transactions and lost revenue
- Disrupted financial planning and budgeting
- Increased stress and frustration
Zenith Bank's e-banking disruption has highlighted the need for robust digital infrastructure and effective communication. As customers continue to voice their frustration, the bank must prioritize prompt resolution and transparency to restore trust and confidence.
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