(In Nigeria) Access Bank Faces Customer Backlash Over System Glitch Amid Otedola Revelation

Access Bank is facing harsh criticism from frustrated customers who have expressed displeasure over a system glitch disrupting transactions on the bank’s electronic channels.

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Many account holders have taken to social media to complain that the inability to use Access Bank’s mobile platforms has severely disrupted their daily activities, with some questioning the bank’s reliability in handling customer needs.

The bank is also in the spotlight following a revelation from billionaire entrepreneur Femi Otedola’s newly released book Making It Big. In the excerpt, Otedola disclosed that during a period when he was heavily indebted to multiple banks, only Access Bank showed no sympathy for his financial struggles.

The twin controversies—technical failures affecting ordinary customers and criticism from a prominent businessman—have fueled public debate over Access Bank’s responsiveness, customer care, and corporate reputation. 

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